Achieving 88.64% Global Compliance for IKEA

Duserve needed to meet IKEA’s rigorous IWAY standards to secure a major multi-year contract. I led a governance transformation across HR and safety functions to align operational reality with international ethical and environmental benchmarks. Organization / Context: Duserve / Security Services division Problem addressed: Systemic gaps in labor rights and safety protocols risked contract termination and reputational damage Actions taken: Conducted enterprise-wide need-gap analysis; implemented frontline worker training; updated recruitment and safety policies Measurable outcomes: 88.64% IWAY compliance score; secured top-tier global vendor status; ensured multi-year contract stability Tools / frameworks used: IKEA IWAY Framework, RASCI, Need-Gap Analysis