85% Reduction in Warranty Settlement Cycles

Retail partners at Ather Energy faced severe cash-flow strain due to warranty settlements taking up to 152 days. I re-engineered the national warranty architecture by parallelizing workflows and integrating core financial systems to improve ecosystem liquidity. Organization / Context: Ather Energy / National retail partner network Problem addressed: Sequential, fragmented approval processes across disconnected tools caused extreme reimbursement delays Actions taken: Integrated DMS with SAP; parallelised finance and quality approvals; automated claim documentation; introduced "pay-then-reclaim" logic Measurable outcomes: Cycle time reduced from 152 to 15–20 days (85% improvement); simplified process from 15 steps to Tools / frameworks used: SAP, DMS, Value Stream Mapping